There’s nothing like those rare work-horse technologies that just keep running with little fuss or funding. It’s tempting to hang on to an old phone system that’s paid for and runs effortlessly.
Until it doesn’t.
Have you really considered what will happen when your old system suddenly
fails, and parts and skilled service staff are nowhere to be found? Will you be forced into a
snap decision on replacement options? How will you communicate with
customers or keep employees aligned? What if your phone system failing is the difference between life and death for those who depend on you? How long will you be out of service, and at what cost?
Line: Communication is a mission critical function for nearly all businesses.
The problem with obsolete technology is that you don't know when it will fail.
The risk of old technology suddenly failing is real. And
complacency about customer engagement and employee collaboration can
bring costly consequences. Don't be left behind. Check out these critical trends in business communication.